FAQs
We answer every question you might have — and even the ones you don't.
How can I create my account? +
To create your account, simply answer the questions in our virtual assistant. This way we will get to know your dog better and prepare a custom plan based on all their needs. Get started now.
How can I update my shipping address? +
You can update the address to which we send your FUD Menu from your user area.
Can I change my payment method? +
Of course! From your user area you can manage this kind of thing. Access it here.
Where can I find my invoices? +
We send all your invoices to the email address linked to your account. You can also find them in your user area.
Can I modify my order once placed? +
It depends on how much time has passed. If the order is already being prepared, it may be too late. Contact us at 622 109 469 and we will help with whatever we can. You can also update your dog's details to adjust its diet or the recipes you will receive in the future.
How can I cancel my subscription? +
Are you sure you want to know that? We don't want to stop sending you our food that is food, but if you really wish to cancel it, you can do so from your user area.
Can I add another dog to my plan? +
At the moment it isn't possible to do this from your account. To do so, you'll need to contact us by email at info@fud.es or by phone at 622 109 469. In any case, we are already working to improve this and other aspects of our platform to offer you a service tailored to all your needs.
How can I change my dog's weight? +
At the moment it isn't possible to change your dog's weight. We are working to add improvements like this very soon.
How often will I receive my order? +
Depending on your dog's characteristics and needs, FUD will arrive at your door every 14 or every 28 days.
Do FUD menus reach the Balearic and Canary Islands? +
Yes, we ship to the Balearic Islands, but we are sorry to tell you that we don't ship to the Canary Islands yet. For logistical reasons, we can only send "food that is food" to dogs living on the Peninsula and the Balearic Islands. We hope to take the new canine diet further very soon!
Can I request part of the order fresh and the other sterilised? +
We don't offer that option.
Can I order from time to time? +
No, we only offer subscriptions. We ship every 14 or 28 days.
What kind of food is FUD? +
FUD is natural dog food, a type of feeding based on fresh and natural ingredients, without preservatives, colourings or artificial flavourings. Our recipes specifically are designed to have the perfect proportion of proteins, fats, vitamins and minerals each dog needs. In addition to using locally sourced products, we cook them gently with steam to preserve flavour and nutrients, and to eliminate the risk of pathogens. Finally, we deliver them to your home so you can serve them whenever you want.
Is it a complete and balanced food? +
Yes, at each meal your dog will get all the nutrients they need. This is possible thanks to our team of veterinary nutritionists, who have selected the best ingredients to provide 99% of vitamins and minerals in their natural form.
How are the recipes stored? +
The recipes are prepared in our kitchens and sent directly to your home. If they are fresh, you can keep them in the fridge and serve them whenever you want. To keep them beyond their use-by date, you can freeze them without any issue. If they are sterilised, you can store them anywhere.
How are the recipes served? +
We recommend serving them at room temperature. If served fresh, we suggest taking them out and letting them warm up a little before eating. If you prefer, you can also put them in the microwave for a few seconds.
Is it suitable for puppies? +
Yes. Our veterinary nutritionists have prepared a menu specifically for them and their needs, so they have all the nutrients they need at such an early age.
Are there any nutritional differences between fresh and sterilised food? +
No, they only differ in the cooking process, as they share the same composition. Moreover, external tests show there is no difference.
Is sterilised FUD for neutered dogs? +
No, there's no connection. It's called sterilised FUD because of the cooking process, which eliminates any bacteria or pathogens that may be present.
What is Grain Free? +
It means none of our recipes include grains such as wheat, corn or rice. Instead we add ingredients that are more interesting nutritionally, such as potato or peas. Thanks to this small change, they cause fewer allergies and food intolerances and are easier to digest.
Do FUD menus contain bones? +
No, in none of our recipes.
How many days does a pack last? +
It depends on your dog's daily plan and the format, but the pack covers the necessary daily ration and can be kept for 2 days.
Why choose FUD over natural kibble? +
Because it all comes down to the basics. The ingredients of FUD are very different from those of natural kibble. We only work with quality products and foods you could have in your fridge. But even if the ingredients were the same (which is impossible), natural kibble is heavily processed and cooked at high temperatures. FUD recipes, on the other hand, are gently steamed to preserve flavour and nutrients, making them tastier, more hydrating and more nutritious.
Is it the same as the BARF diet? +
No, the BARF diet is raw feeding, another form of natural feeding for dogs, but it doesn't always suit them. The FUD diet, with recipes gently steamed, keeps all the nutrients while eliminating the risk of pathogens and helping digestion.
Can it be combined with kibble? +
In some cases we recommend combining with kibble during the transition period, so that the change of diet is gradual and gentler for your dog. After this adaptation phase, we don't recommend combining our recipes with kibble, since they are designed to offer a complete and balanced diet. We recommend asking our nutritionist for advice to design an even more personalised plan.
General
Does it need a fridge or freezer? +
No. FUD keeps at room temperature, in the pantry or cupboard, just like a tinned food. Thanks to our steam cooking and sterilisation process, it needs no refrigeration while the pack is sealed. Once opened, keep it in the fridge and use it within 48 hours.
How long does it keep? +
Up to 5 months at room temperature with the pack sealed, without losing any of its properties. It contains no preservatives: what keeps it stable is the sterilisation, not additives.
How can it keep for 5 months without preservatives? +
Through sterilisation. It's the same principle as traditional tinned foods: we steam cook and sterilise the food, removing the microorganisms that spoil it. That keeps it safe and stable with no need for refrigeration or added preservatives.
Is it a complete and balanced diet? +
Yes. Every FUD recipe is formulated by veterinary nutritionists following the FEDIAF guidelines, the European standard for pet nutrition. With every meal your dog gets all the nutrients it needs, with no need for supplements.
How is it different from kibble? +
Kibble is ultra-processed at high temperatures and reduced to dry pellets, where the original ingredient is no longer recognisable. FUD is real ingredients —meat, offal, vegetables and cereals— steam cooked: food your dog recognises as real food and that its body makes better use of.
Is it the same as a BARF diet? +
No. The BARF diet is based on raw ingredients; FUD cooks them. Cooking improves digestibility and removes the health risks associated with raw meat, while keeping the natural character of the ingredients.
Do you have recipes for dogs with allergies or sensitivities? +
Yes. As well as our multi-protein recipes for everyday feeding, we have single-protein recipes, with just one protein source, ideal for dogs with food sensitivities or allergies. FUD Balance in particular is formulated for dogs with digestive issues. If you're unsure, our team of veterinary nutritionists will help you choose.
How do you serve it? Does it need heating? +
It arrives ready to serve: open the pack and give it to your dog. You can serve it however your dog prefers: at room temperature, warmed, or even with a little broth added to make it more appetising.
How is my dog's portion calculated? +
We calculate it personally based on weight, age, breed and activity level, and adapt it to their situation: overweight, sensitivities, allergies or age. Just tell us about your dog and we prepare a menu made to measure.
How much does it cost? +
The price depends on your dog, because the portion is calculated to measure (a 4 kg dog isn't the same as a 40 kg one). The way to know the exact price is to calculate their personalised menu. It's also commitment-free: you can cancel whenever you want or pause the subscription if you go on holiday.